Streamlining Clinical Operations

Many of our success stories come from our System One subsidiary brands. Check out how Joulé, our leading life sciences recruiting company, excels at streamlining clinical operations by partnering with top organizations to provide highly qualified talent for critical roles in clinical research and field monitoring.

For over 15 years, Joulé, a System One company, has proudly partnered with a leading global biopharmaceutical company, supporting their North American Clinical Operations in the vital research and development of experimental drugs. The client struggled with inefficiencies in their field monitoring teams facing delays in recruitment that extended study cycle times, onboarding bottlenecks that slowed team integration, and high turnover rates that led to costly disruptions and operational instability.

Joulé stepped in with a tailored approach to address these pain points. Acting as an extension of the client's field monitoring teams, Joulé provided Clinical Research Associates (CRAs) who integrated seamlessly with the client's operations. This integration was facilitated by Joulé’s alignment with the client's processes, systems, and rigorous key performance indicators (KPIs) and standard operating procedures (SOPs), ensuring complete adherence to their expectations and metrics.

While the partnership began with Joulé serving as a top-tier provider, the scope has expanded significantly in recent years. Since 2019, Joulé has been the exclusive provider for field monitoring in Canada and a trusted secondary provider for US-based monitoring.

A key component of this partnership's success is the collaborative relationship between Joulé’s dedicated line manager and the client's leadership team. Clear communication and shared goals enabled both parties to stay aligned, allowing Joulé to deliver on KPIs. Joulé's recruitment expertise, particularly in time-to-fill and expansive outreach, has been instrumental in rapidly sourcing and onboarding qualified CRAs. This efficiency has directly reduced cycle times for clinical studies, enabling the client to maintain momentum in their research efforts.

Joulé's commitment to excellence goes beyond recruitment. Their "white glove service" approach emphasizes proactive candidate management, comprehensive support, and a focus on rewarding and developing talent. CRA's are thoroughly trained on the client's systems and processes, ensuring they are equipped to meet high standards. This dedication has led to exceptional retention rates, which minimize disruptions and keep studies progressing smoothly. Additionally, many Joulé staff members have transitioned into full-time roles with the client, contributing to their long-term growth and team expansion goals.